Policies | dayspa

Policies and Vouchers

Treatment Policy

Before coming to our premises it is very important that you are familiar with any contraindication for your treatment . If you have any you need to consult your physician for a clearance letter or authorization before making an appointment.

Appointments Policy

* We recommend booking your appointment at least 48hrs in advance.
*When calling to book your appointment, please provide us with your phone, email and credit card number. If you are redeeming a voucher, please provide us with the number in order for us to honor your appointment.
* We invite you to arrive at least 15 minutes prior to your appointment, to prepare for your treatment.
* As a consideration to other clients, your treatment will end on time, regardless of late arrivals. No excuses.
* As a courtesy when you book your appointment you receive an email confirmation. The day before your appointment you receive an email and a text or automated call as reminder. Therefore, we ask you to extend the same courtesy by providing us with a 24hr cancellation notice. When a client does not show to their appointment or just cancel a few hours before the appointment, we miss the opportunity to fill that time slot with another client, loosing money and time. Your time is valuable and so is ours.

If you fail to cancel your appointment within 24hr cancellation notice:

* Your session will be discounted from the package that you bought.* If you do not have a package and bought a single procedure a $25.00 fee will be applied to your credit card or next visit.* If you have a voucher from an online deal, your voucher will be marked as redeemed and causing you to lose it.

* You are responsible to notify us with any change to your contact information. If you fail to do so, and you do not receive an appointment confirmation, we still require a 24hr cancellation notice.

* If you do not show up 2 times to your appointment, the remaining appointments will be automatically cancel and you will have to re-schedule them when there is availability.
* Packages and Gift Certificates are valid for a period of 3 months, starting the day you buy it.
* No refunds on any service or package once you booked your first appointment.
* Unopened products may be returned within 10 days, with proof of purchase in order for any exchanges or refunds.
* Client must be at least 14 years old in order to receive a treatment, and the parent must be present.

Vouchers

Thank you for purchasing your voucher! This is a wonderful way to meet and introduce our services to local Miami spagoers who love beauty treatments, to be stress free and staying young! We are fortunate to work with dedicated partners such as Dealsaver, Groupon and Amazon to make this a possibility.

All vouchers must be utilized prior to expiration date and bookings must be made at least 2 weeks in advance to facilitate accomodation.

Looking forward to taking care of you in the near future!